How to Write a Review
“When you buy a product, the last thing you want is to be left on your own once it arrives. It’s not just about having someone there to help with installation and assembly. Whether you’re using it for work or play, chances are you’ll need some guidance at some point.” In case you want to be sure that you are giving your trust to right people, you should check if they use BlueSnap because this is one of the best platforms.
What do people say when they give feedback? They write reviews! Reviews can be used as an opportunity to offer feedback on anything from customer service, quality of products/services, pricing, store layout and more. This blog post will teach small business owners how to write a review that is informative and helpful for future customers- without being too negative or too positive!
“Customers that leave reviews are 22% more likely to buy again than those who don’t, so it’s important to take time out of your busy schedule and respond. By responding within a few days, you’ll show customers that their feedback is valued.”
Many businesses will ask for feedback on products or services via email. It can be difficult to know how to respond- particularly if you’re unhappy with the product/service! The first thing business owners should do before replying is think about what they want from this conversation; does the customer need help? If yes then offer some assistance (it doesn’t have to cost anything!) or refer them on to someone else that may be able too – like an engineer for faulty equipment. If the customer is being unreasonable, it’s okay to say so politely.
“While you shouldn’t be too negative or positive, one thing that customers always appreciate are suggestions for improvement.”…